Refund Policy

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This Refund Policy explains when mocasnap issues refunds for MocaCredits purchases, and how to request one. It forms part of, and should be read together with, our Terms and Conditions.

If you are a consumer within the European Union, you have a statutory 14-day right of withdrawal from the date of purchase, unless you have already begun using the digital service and have expressly waived this right during checkout. Performance begins when your MocaCredits are first spent on a product; by spending credits, you acknowledge that performance has begun and that you waive any remaining withdrawal right to the extent permitted by law. Nothing in this policy limits any statutory consumer rights you may have under the law of your country of residence.

Subject to Section 2 above, we offer refunds in the following circumstances:

There are no subscriptions and nothing to cancel. Products bought with credits have a fixed active term (Albums 3 months; AR Projects 1, 3 or 5 years as selected). When the term ends the product becomes inactive and its AR experiences and galleries stop being served to end users. Terms can be extended by spending additional credits at the rate shown at the time of extension.

The expiry of a product does not affect your unspent credit balance. Purchased MocaCredits never expire — see Section 5 and our Terms, Section 5 for full purchase details.

Purchased MocaCredits do not expire. Spent credits are non-refundable and have no cash value. Unspent credits may be refunded only as part of an approved refund under Section 3 of this policy.

To request a refund, email us at support@mocasnap.com with your account email and order/receipt reference. We will review your request against the eligibility criteria in Section 3 and respond within 5 business days.

Since Lemon Squeezy is our Merchant of Record, approved refunds are processed through Lemon Squeezy and returned to your original payment method. Refund processing time depends on your payment provider (typically 5–10 business days).

All purchases are transacted with Lemon Squeezy, LLC, which acts as our authorized Merchant of Record and handles the actual refund transaction, invoicing, and chargebacks. For billing disputes or payment-related issues, you may also contact Lemon Squeezy support directly at lemonsqueezy.com/terms.

For refund requests or questions about this policy: