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1. Agreement to Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Jovan Stojanovski, an individual sole trader trading as mocasnap ("we," "us," or "our"), the operator of mocasnap (the "Service"), accessible at https://mocasnap.com.
By registering an account, accessing, or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must immediately stop using the Service.
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Merchant of Record Notice: All purchases made through mocasnap are transacted with Lemon Squeezy, LLC ("Lemon Squeezy"), acting as Merchant of Record. Lemon Squeezy is the seller of record for all purchases and handles payment processing, tax collection, and compliance on our behalf. By purchasing, you also agree to Lemon Squeezy's Terms of Service.
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2. Description of the Service
mocasnap is a Software-as-a-Service platform with two components. Galleries lets photographers upload, organise and deliver client photo galleries, including optional AI-assisted face grouping and selfie-based photo search ("FaceFind"). AR Experiences lets users link a printed image ("marker") to digital content (video, image galleries, 3D model references) which end users trigger by scanning the printed image or a QR code in a mobile browser, without installing an app.
Access to paid features requires the purchase and spending of "MocaCredits" (see Section 8). The Service is not sold on a subscription basis.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will provide at least 30 days' advance notice for material discontinuations that affect paying customers.
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3. Accounts & Registration
3.1 Eligibility
You must be at least 16 years old (or 18 in jurisdictions where the age of majority is 18) and capable of entering into a legally binding contract to register for and use the Service. By registering, you represent and warrant that you meet these requirements.
3.2 Account Information
You agree to provide accurate, complete, and current registration information and to update it promptly when it changes. Providing false or misleading information may result in immediate account suspension.
3.3 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@mocasnap.com of any unauthorized use of your account. We are not liable for any loss resulting from your failure to keep your credentials secure.
3.4 One Account Per User
Each user may maintain one (1) active account unless expressly authorized by us in writing. Creating multiple accounts to circumvent plan limits, trial restrictions, or enforcement actions is prohibited and may result in all associated accounts being terminated.
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4. Acceptable Use Policy
You agree to use the Service only for lawful purposes and in compliance with these Terms. The following activities are strictly prohibited:
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Uploading, creating, or distributing content that is illegal, defamatory, obscene, pornographic, hateful, discriminatory, or that promotes violence or terrorism.
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Infringing any third-party intellectual property rights, including uploading copyrighted images or video content without proper authorization.
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Creating AR experiences designed to deceive, defraud, impersonate, or mislead end users.
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Attempting to gain unauthorized access to the Service, its servers, databases, or other users' accounts.
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Reverse-engineering, decompiling, or disassembling any portion of the Service, or attempting to extract source code.
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Scraping, crawling, or otherwise harvesting data from the Service without our prior written consent.
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Using the Service to distribute malware, spyware, or any code designed to damage, disable, or compromise systems.
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Circumventing, disabling, or interfering with security features, credit enforcement, scan limits, or plan restrictions.
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Reselling or sublicensing the Service without our express written authorization.
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Using automated systems (bots, scripts) to create accounts, generate QR scans, or artificially inflate usage metrics.
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Uploading content that violates the privacy of third parties, including unauthorized photographs of individuals.
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Using the Service in any way that could damage, overload, or impair the infrastructure or user experience.
Violation of this policy may result in immediate suspension or termination of your account without refund, and we reserve the right to report unlawful activity to appropriate authorities.
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5. Purchases & Payment
5.1 Purchases
MocaCredits are sold in one-time packs. Current packs and prices are on the Pricing section of the homepage. Credits are spent on products (Albums, AR Projects) at the rates shown in the platform.
5.2 No Recurring Billing
There are no subscriptions, no automatic renewals and no recurring charges. Every purchase is a discrete one-time transaction. There is nothing to cancel.
5.3 Product Terms
Products bought with credits have a fixed active term (Albums 3 months; AR Projects 1, 3 or 5 years as selected). When the term ends the product becomes inactive and its AR experiences and galleries stop being served to end users. Terms can be extended by spending additional credits at the rate shown at the time of extension. The expiry of a product does not affect your unspent credit balance.
5.4 Free Account
A free account is available with limited functionality. Limits are shown in the platform and may change. One free account per person; creating additional accounts to circumvent limits is prohibited.
5.5 Plan Limits
Each product has limits on photo counts, storage, markers and scans as shown at purchase. When a limit is reached the relevant feature is suspended until you purchase additional capacity. No overage fees are charged.
5.6 Price Changes
Prices may change at any time. Changes apply only to purchases made after the change; they never affect credits or products you have already bought.
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6. Lemon Squeezy as Merchant of Record
All payments are processed by Lemon Squeezy, LLC ("Lemon Squeezy"), which acts as our fully authorized Merchant of Record.
As Merchant of Record, Lemon Squeezy:
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Is the legal seller of our products in their own name on our behalf.
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Collects and processes your payment information (card details, PayPal, etc.) — we do not receive or store this data.
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Issues tax-compliant invoices and receipts to you directly.
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Calculates, collects, remits, and is responsible for all applicable taxes (VAT, GST, sales tax) on transactions.
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Manages purchase transactions and payment records in its system.
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Handles chargebacks and payment disputes as the party of record.
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Operates under Lemon Squeezy's own Terms of Service and Privacy Policy, which apply to the payment transaction.
For billing disputes, chargebacks, or payment-related issues, you may also contact Lemon Squeezy support directly at lemonsqueezy.com/terms. For account issues (e.g., credits or access not updated after payment), contact us at support@mocasnap.com.
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7. Refund Policy
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This section is summarized in full detail on our standalone Refund Policy page.
7.1 Statutory Rights
If you are a consumer within the European Union, you have a statutory 14-day right of withdrawal from the date of purchase, unless you have already begun using the digital service and have expressly waived this right during checkout. Performance begins when your MocaCredits are first spent on a product; by spending credits, you acknowledge that performance has begun and that you waive any remaining withdrawal right to the extent permitted by law.
7.2 Voluntary Refund Policy
Subject to Section 7.1, we offer refunds in the following circumstances:
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Eligible for refund: Request made within 14 days of purchase, and the credits from that purchase are entirely unspent.
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Eligible for refund: Request made within 14 days of purchase where the Service has material defects preventing its intended use.
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Eligible for refund: Service outage exceeding 72 continuous hours attributable to our infrastructure (pro-rata credit or refund).
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Not eligible for refund: Requests made more than 14 days after the purchase date.
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Not eligible for refund: MocaCredits that have been spent, in whole or in part, on a product.
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Not eligible for refund: Account terminations for breach of these Terms.
All refund requests must be submitted to support@mocasnap.com. Since Lemon Squeezy is our Merchant of Record, approved refunds are processed through Lemon Squeezy and returned to your original payment method. Refund processing time depends on your payment provider (typically 5–10 business days).
Certain features of the Service operate on a credit-based system called "MocaCredits." The following conditions govern MocaCredits:
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Purchase:
Credits are added to your balance when a purchase completes.
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Consumption:
Credits are spent when you create or extend a product. Rates are shown in the platform before you confirm.
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No Expiry:
Purchased MocaCredits do not expire. Any promotional or complimentary credits we grant may carry an expiry date, which will be stated clearly when granted.
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Non-Refundable Once Spent:
Spent credits are non-refundable. Unspent credits may be refunded only under Section 7.
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No Cash Value:
Credits cannot be transferred, sold, gifted or exchanged for cash.
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9. User-Generated Content
9.1 Your Ownership & License Grant
You retain full ownership of all content you upload to the Service, including AR Card markers, metadata, linked media, and profile materials ("User Content"). By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, process, display, and transmit your User Content solely as necessary to provide and operate the Service. This license terminates when you delete the content or close your account.
9.2 Your Representations & Warranties
By uploading User Content, you represent and warrant that:
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You own or have the necessary rights, licenses, consents, and permissions to upload and use the content.
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The content does not infringe any third-party copyright, trademark, patent, trade secret, privacy, or other intellectual property right.
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The content does not violate any applicable law or regulation.
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You have obtained all necessary consents from individuals depicted in the content.
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The content does not contain malware, viruses, or any harmful code.
9.3 Content Moderation
We reserve the right (but not the obligation) to review, screen, and remove any User Content that, in our sole discretion, violates these Terms or is otherwise objectionable — without prior notice or liability. We do not systematically monitor all User Content but will act on credible reports.
9.4 DMCA / Copyright Infringement
If you believe your copyrighted work has been used on our platform without authorization, please send a written notice to support@mocasnap.com including: (i) identification of the copyrighted work; (ii) identification of the infringing material and its location on the Service; (iii) your contact information; (iv) a statement of good faith belief; and (v) a statement of accuracy under penalty of perjury. We will respond to valid DMCA notices promptly.
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10. Intellectual Property
All aspects of the Service not constituting User Content — including but not limited to the platform software, source code, interface design, graphics, trademarks, logos, trade names, documentation, and the mocasnap brand — are the exclusive property of mocasnap or our licensors and are protected by applicable intellectual property laws.
Your account grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes, strictly in accordance with these Terms. No other rights are granted.
The "Powered by mocasnap" attribution displayed on AR experiences on free or non-branding-enabled plans is part of our brand. You may remove this attribution only on plans that explicitly include the "hide branding" feature.
Our collection and use of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Service, you consent to the data practices described therein. We comply with applicable data protection laws including GDPR and CCPA.
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12. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND SECURITY. WE DO NOT WARRANT THAT:
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The Service will be uninterrupted, error-free, or available at all times.
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Defects or errors will be corrected.
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The Service is free from viruses or other harmful components.
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Results obtained from using the Service will be accurate or reliable.
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AR experiences created on the platform will function on all devices, browsers, or camera systems.
Some jurisdictions do not allow the exclusion of implied warranties. In such cases, the above exclusions apply to the maximum extent permitted by applicable law.
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13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL mocasnap, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY:
- Indirect, incidental, special, consequential, or punitive damages.
- Loss of profits, revenue, business, data, goodwill, or anticipated savings.
- Damages arising from unauthorized access to your account or User Content.
- Damages arising from third-party content or third-party services linked through AR Cards.
- Damages arising from reliance on the AR experiences created through the platform.
IN ANY CASE, OUR TOTAL AGGREGATE LIABILITY TO YOU ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM; OR (b) ONE HUNDRED EUROS (€100).
The foregoing limitations apply even if we have been advised of the possibility of such damages. Some jurisdictions (including the EU and certain US states) do not allow these limitations for consumer claims — if you are a consumer in such a jurisdiction, these limitations apply only to the extent permitted by law.
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14. Indemnification
You agree to indemnify, defend, and hold harmless mocasnap and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (i) your use of the Service; (ii) your User Content; (iii) your violation of these Terms; (iv) your violation of any third-party right, including intellectual property or privacy rights; or (v) your violation of any applicable law or regulation.
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15. Termination
15.1 Termination by You
You may delete your account at any time through your account settings. Deletion removes your User Content subject to the retention periods described in our Privacy Policy. Any unspent MocaCredits balance is forfeited on deletion.
15.2 Termination by Us
We reserve the right to suspend or terminate your account with immediate effect and without prior notice or refund if you: (i) materially breach these Terms; (ii) engage in fraudulent activity; (iii) use the Service in a manner that harms us or other users; or (iv) fail to pay any amounts due. For non-material breaches, we will provide written notice and a 7-day cure period before termination.
15.3 Effect of Termination
Upon termination: (i) your license to use the Service ends immediately; (ii) your AR Cards become inactive and inaccessible to end users; (iii) your account and any remaining MocaCredits balance become inaccessible; (iv) your User Content is scheduled for deletion per our Privacy Policy. Sections 9, 10, 12, 13, 14, 16, and 17 of these Terms survive termination.
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16. Governing Law & Dispute Resolution
16.1 Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of North Macedonia, without regard to its conflict of law provisions. If you are a consumer in the European Union, you also benefit from the mandatory consumer protection provisions of your country of residence.
16.2 Informal Resolution
Before initiating any formal legal action, both parties agree to attempt to resolve any dispute informally by contacting the other party in writing. We will use commercially reasonable efforts to resolve the matter within 30 days of receiving written notice of the dispute.
16.3 Jurisdiction
If informal resolution fails, disputes shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of North Macedonia. EU consumers may also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
16.4 Class Action Waiver
To the extent permitted by applicable law, you agree that any proceedings to resolve disputes will be conducted on an individual basis. You waive the right to participate in any class action, class-wide arbitration, or any representative proceeding.
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17. General Provisions
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Entire Agreement:
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
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Severability:
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
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No Waiver:
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
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Assignment:
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to any successor entity in a merger, acquisition, or sale of assets.
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Force Majeure:
We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, power outages, cyberattacks, or governmental actions.
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No Agency:
Nothing in these Terms creates a partnership, employment relationship, or agency between you and us.
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Notices:
Notices to you will be sent to your registered email address. Notices to us must be in writing and sent to support@mocasnap.com.
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18. Changes to These Terms
We reserve the right to update these Terms at any time. For material changes, we will provide at least 14 days' advance notice by email and/or by posting a prominent notice on the Service. Non-material changes (e.g., typographical corrections, clarifications) take effect immediately upon posting. The "Last updated" date at the top of this page reflects the current version. Continued use of the Service after the effective date of changes constitutes acceptance.